Technical Services Delivery Manager
1 day ago
Salary: £43,080 - £54,480 per annum
We are seeking a skilled DevOps engineer to join our team at Ministry of Defence. As a key member of our Agile team, you will be responsible for delivering high-quality software solutions and ensuring seamless integration with our existing systems.
Key Responsibilities:
- Provide technical guidance and support to team members on Oracle Analytics Server (OAS) product and related technical matters.
- Offer service operational support for a large enterprise reporting application within an ITIL aligned service management framework.
- Effectively resolve service tickets raised and manage the team's workload.
- Implement service improvements by providing fully documented responses to new business requirements, problem remediation, and improvement activities.
- Develop complete software capabilities (OAS) with testing and deployment, utilizing agile methodologies.
- Represent and advocate for the AFVS MI & Data business area in technical discussions with contractors, product vendors, and other MOD departments.
- Collaborate closely with contractor resources and technical teams to ensure coherent and effective solutions, and support routine monitoring activities.
- Build, maintain, and review technical design documentation for the reporting platform, applying relevant standards to ensure high service quality.
About the Role:
This is an exciting opportunity to join our team and contribute to the delivery of critical services to UK defence customers. You will have the chance to work on a wide range of projects, develop your skills and expertise, and make a real impact on our organization.
Requirements:
- Programming and build (software engineering) Level 3: Practitioner
- Prototyping Level 3: Practitioner
- Service Support Level 4: Expert
- Systems Integration Level 3: Practitioner
- User Focus Level 3: Practitioner
- Systems design Level 3: Practitioner
Desirable Skills and Experience:
- Experience working within Agile Teams
- Familiarity with Oracle EBS HR/Payroll or equivalent ERP products
- ITIL experience and/or certification
Working Arrangements:
We offer a range of flexible working patterns to help you achieve a fulfilling career, alongside a Civil Service pension with an average employer contribution of 27%.
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