Current jobs related to Customer Service Representative - Newcastle upon Tyne, Newcastle upon Tyne - Xplor
-
Customer Service Representative
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full timeAt Randstad Technologies, we are seeking a Customer Service Representative to join our team in Newcastle.Job DescriptionWe are looking for a skilled Customer Service Representative to handle a variety of customer interactions efficiently and effectively. The ideal candidate will have prior experience in customer service or customer support roles, with a...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Global Technology Solutions Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Global Technology Solutions Ltd's Newcastle Contact Centre. As a representative, you will be the first point of contact for our customers, handling their queries and concerns via telephone and written correspondence.Your Key ResponsibilitiesProvide exceptional...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lookers Full timeOverviewLookers VW NewcastleContract: Permanent, full-timeSalary: £25,000Working Hours: 42 hours a week, negotiableAt Lookers VW Newcastle, we are seeking a highly skilled and enthusiastic individual to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer experiences and...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Group Full timeAbout the RoleCustomer Service Representative at SSP Group.Pay Rate: Competitive hourly rate.Shift pattern: Part Time, scheduled between 7am and 11pm including weekends.As a Customer Service Representative, you will be the face of our company, providing an exceptional customer experience in a fast-paced environment. You will engage with customers, ensure a...
-
Customer Service Representative
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. As a key member of our team, you will engage with customers, participate in operational workflow, and collaborate with colleagues to meet and exceed goals.Responsibilities:Deliver outstanding customer service and support.Contribute to the success of...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full timeAbout UsNewcastle Building Society is the UK's leading savings management platform and one of the North East's most established and successful FinTechs.We provide savings management and technology services for new challenger banks and established providers across the UK.Our work has earned us an enviable reputation in the market as the best at what we...
-
Customer Service Representative
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Partners Full timeWe are seeking an experienced Customer Service Representative to join our team at Tesco Partners. As a Sales Colleague, you will play a key role in helping customers find what they need and providing them with an outstanding shopping experience.You will work closely with colleagues to achieve sales targets and provide excellent customer service. The role...
-
Customer Service Representative
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full timeJob Description:As a Customer Service Representative for Randstad Technologies, you will support customers with any enquiries they may have about their loan accounts.This is an exciting opportunity to join our team on a 6-month contract with the possibility of extension. You will be handling sensitive data/information, so it is imperative that you follow all...
-
Customer Service Representative
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £20,000 - £25,000As a Customer Service Representative at beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Newcastle upon Tyne, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Maximus Full timeJob SummaryMaximus is seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring smooth running of assessments and providing exceptional customer service.Key...
-
Customer Service Representative
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Xplor Full timeXplor Global Operations Contact Center Role OverviewWe are seeking a talented and motivated Customer Service Representative to join our Global Operations Contact Center team at Xplor. As a key member of our customer-facing team, you will play a critical role in providing exceptional customer service and support to our clients and their customers.Key...
-
Sales/Customer Service Representative
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Inc Recruitment Full timeExcellent Opportunity for Sales and Customer Service ProfessionalsWe are seeking dynamic and ambitious individuals to join our award-winning sales and marketing organization as Sales Advisors and Customer Service Specialists.As a Sales Advisor and Customer Service Specialist, you will be responsible for approaching new and potential customers on behalf of...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas UK Limited Full timeAbout the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative. As a key member of our customer experience team, you will be responsible for providing exceptional service to our valued customers via email and live chat.You will work closely with our talented teams in Payments, Fraud, Safer Gambling,...
-
Customer Service Representative
5 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Lloyd Motor Group Full timeAbout Lloyd Motor GroupLloyd Motor Group is a leading independent automotive group in the UK, representing prestigious manufacturers like BMW, MINI, Land Rover, Volvo, Kia, and Volkswagen.Job DescriptionWe are seeking an experienced Customer Service Representative to handle enquiries from customers via telephone, email, and face-to-face interactions. This...
-
Customer Service Representative
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Belgravia Health and Leisure Group Pty Ltd Full timeAbout the RoleWe are looking for passionate Customer Service Representatives to deliver exceptional customer service in our Contact Centre.Key ResponsibilitiesProvide excellent customer service through phone, email, and social platformsRespond to customer inquiries and resolve issues promptlyDevelop positive relationships with customers to provide a great...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Shar Recruitment Full timeWe are seeking a dynamic individual to join our successful direct sales team representing one of the UKs largest energy suppliers. As a Sales Assistant, you will be at the forefront of providing exceptional energy solutions to customers while giving them the opportunity to save on their energy bills.Company OverviewAt Shar Recruitment, we pride ourselves on...
-
Customer Service Representative
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MKJ Ignite Full timeJob Title:Customer Service Representative - German Language Specialist Job Summary:We are seeking a highly skilled Customer Service Representative to join our team in providing top-notch support to our international customers. As a German language specialist, you will be responsible for engaging with customers in UK, Germany, and across Europe, providing...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Commercial Full timeAbout MTrec CommercialMTrec Commercial is a renowned blue-chip company that values teamwork and collaboration.We offer world-class training and development opportunities to help you grow in your career.The role of Dutch Speaking Customer Service Representative is based from home, allowing for a perfect work-life balance.This position involves working Monday...
-
Customer Service Representative
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle Building Society Full timeAbout the RoleWe are seeking an exceptional Customer Service Advisor to join our team at Newcastle Building Society. As a key member of our Customer Service Centre, you will play a crucial role in delivering exceptional customer care to our customers.Your primary responsibility will be to handle unscripted calls from our customers, resolving their queries...
-
Customer Service Representative
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full timeJob Summary:We are seeking a highly motivated and enthusiastic Customer Service Advisor to join our team at Jewson Partnership Solutions in Newcastle. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our customers.Main Responsibilities:Develop in-depth knowledge of our product...
Customer Service Representative
1 month ago
About the Role
Xplor is seeking a skilled Customer Service Advisor to join our Operations vertical in Newcastle Upon Tyne. As a key member of our Member Services organisation, you will be the first point of contact for our clients and their customers, enabling them to focus on what they do best – engaging with members and growing their business.
Key Responsibilities
- Provide high-level customer service with a high first-time resolution rate, answering phone calls, emails, and chats in a polite and prompt manner.
- Manage telephone and email communication from clients and their customers in relation to their service contracts with us.
- Resolve first-line customer queries relating to their accounts associated with payment contracts and contractual relationships.
- Report any issues reported by customers and escalate where necessary.
- Manage clients regarding overdue balances and the collection of those in line with Collections policy, maintaining individual areas within the system's ledger by telephone and letter.
- Identify, progress chase, and resolve queries utilizing the query management system.
Requirements
- Strong customer service and relationship-building skills.
- Excellent communication skills – the ability to liaise with stakeholders on a day-to-day basis via telephone, email, and face-to-face in a clear, caring, concise, and professional manner.
- Problem-solving skills: able to identify the exact details of a problem through a rational process and be able to take steps to ensure a successful resolution.
- Attention to detail, able to document details of issues clearly in a concise, understandable manner.
- Ability to work in a team where you manage your own time and priorities.
- Motivated by a fast-paced environment where you will have to constantly adapt – no two days are the same.
- You're a true team player who knows that we all have to sometimes roll up our sleeves.
About Xplor
Xplor is a global platform combining SaaS with embedded payments, and tools to help businesses grow and succeed. We offer software solutions in fast-growing 'everyday life' verticals: Education, Fitness & Wellbeing, Field Services, and Personal Services – and a global, cloud-based payments processing platform. Xplor Technologies serves over 106,000 customers that processed over $37 billion in payments, operating across 20 markets in 2023.
What We Offer
- Unparalleled opportunities to learn and accelerated career development.
- A collaborative, team environment with people who truly love what they do.
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer.
- Unlimited access to LinkedIn Learning, 10% of your time devoted to growing you and your career, and further support to help you grow.
- Flexible work options.
