Work Management Analysis Lead

1 month ago

Leamington Spa, Warwickshire, United Kingdom Pontoon Full time

Job Title: UX CX Lead

Location: Warwick (hybrid)

Pay: £500 per day inside umbrella

Duration: 12 months

Job Summary:

Pontoon is seeking a talented Customer Experience Lead to join their team. As a key member of our team, you will be responsible for designing exceptional customer experiences and creating seamless and efficient digital platforms and products.

Key Responsibilities:

  1. User Research: Gather and analyse user data using a variety of research tools and techniques to derive actionable insights and recommendations for the connections process.
  2. UX Strategy: Plan and execute user research, utilising both qualitative and quantitative methods such as interviews, usability testing, surveys, and competitive analysis.
  3. Communication: Conduct workshops, presentations, and demonstrations to effectively communicate user experience findings and recommendations to stakeholders at all levels.

Requirements:

  1. Experience: Proven experience in leading UX strategy and design for digital products and services, ideally within the energy or utility sector.
  2. Skills: Strong understanding of UX principles, methodologies, and best practices, including user research, information architecture, interaction design, and usability testing.
  3. Project Management: Demonstrated ability to manage multiple projects and deliverables in a fast-paced environment.
  4. Communication: Excellent communication, presentation, and stakeholder management skills.
  5. Analysis: Strong analytical and problem-solving skills with a data-driven approach to decision-making.

What We Offer:

Pontoon offers a dynamic and supportive work environment, with opportunities for professional growth and development. If you are passionate about designing exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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