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Volunteer Services Manager
2 months ago
We are seeking a highly skilled and experienced professional to lead our Volunteer Services Program in Lincolnshire Community Health Service NHS Trust. The successful candidate will be responsible for overseeing and managing the provision and management of voluntary services throughout the Trust, ensuring effective and appropriate use of volunteers to improve patient and public engagement, experience, and involvement.
Main Responsibilities- Develop and implement a comprehensive Volunteer Services Program to increase uptake of volunteering and ensure safe standards of practice in volunteer management across the Trust.
- Lead the joint development with HR of recruitment, screening, placement, and retention of inclusive volunteers and ensure remuneration of out-of-pocket expenses in accordance with Trust policies and procedures.
- Develop, with LCHS colleagues, an induction and ongoing training and support programme for LCHS volunteers in their areas of work, ensuring the appropriate mandatory training is completed.
- Develop and lead the production of volunteering training, recruitment, status reports and relevant reporting to groups and committees, reviews of the impact of volunteers in the relevant service areas and ensure Trust learning from experiences within LCHS and across the Lincolnshire System.
- Lead the development of volunteering recruitment campaigns, publicity information, supported by the Comms and HR teams.
- Encourage active interest in voluntary work within the Trust and across Lincolnshire, ensuring that opportunities are available for all, reflecting the diverse local community.
- Develop, implement, review and update policies and procedures relating to Volunteering Services.
- Jointly lead, with services and corporate teams, on the identification and development of new and inclusive volunteering opportunities, the appropriate communication and promotion of these, in response to local and national priorities and policy.
- Advise and guide LCHS staff on volunteering roles with teams and directorates and work with colleagues to develop services which volunteers may provide.
- Liaise with teams and directorates to ensure volunteering activities are effective and appropriate, and work alongside services, teams, and directorates to ensure mentoring and support is in place for volunteers in their roles.
- Working with Services and HR to match volunteers to placements, oversee placements of volunteers in those services and ensure that each service where volunteers are placed provide the necessary orientation, checks, personal protective equipment (PPE), mentoring, supervision, remuneration of out-of-pocket expenses and support to volunteers.
- Regularly review volunteer placements with the service where placed/ with their mentor to ensure any changes needing to be made are actioned in a timely way, and support services to resolve any issues that arise relating to volunteering services.
- Liaise with Stakeholder Engagement Manager to organise appropriate recognition for volunteers and the services they provide, and liaise with external partners across Lincolnshire to jointly support, promote and further volunteering and opportunities in Lincolnshire.
- Develop links with local, regional, and national volunteering networks to ensure LCHS is connected and responsive to changes and good practice, and regularly review effectiveness of volunteering services through audits, surveys, interviews of volunteers, staff, patients and members of the public who have interacted with LCHS volunteering services.
- Anticipate and resolve any queries or issues that arise with the volunteer workforce/placement areas, encourage volunteers and where necessary support a positive exit from volunteering i.e. suggest alternative volunteering opportunities.
- Registered Health or Social Care Professional
- Specialist knowledge across the range of work procedures and practices related to volunteering in Health and/or Social Care underpinned by theoretical knowledge and relevant practical experience.
- Knowledge of voluntary services and relevant legislation to degree or equivalent level plus management knowledge and experience.
- Experience in successful project management with experience of measuring and evaluating impact.
- Excellent interpersonal, organisational, and influencing skills with the ability to work with multiple stakeholders at all levels including staff, volunteers, members of the public and patients.
- Previous NHS Experience.
- Evidence of recent continuing professional development in a related field of practice.
- Problem-solving approach, creative and innovative.
- Knowledge, understanding, involvement in research and development.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
