Application Specialist Expert

3 weeks ago


Edinburgh, Edinburgh, United Kingdom InterSystems Full time
Job Description

The successful candidate will be a skilled professional with a strong background in healthcare and business processes. They will have excellent communication skills, experience conducting customer training, workshops, and presentations, as well as consultative skills to articulate and communicate ideas effectively.

Key Responsibilities:

  • Discovery: Review proposal and tender documentation, analyse customer processes, identify gaps and possible solutions, and run edition proposed solution presentations with the customer.
  • Launch: Run edition customer induction workshops, consult and advise the customer on how adopting InterSystems solutions could benefit their existing processes, propose solutions for customer problems by mapping existing product components, and produce clear documentation.
  • Setup: Set up customer site configuration, create validation scripts, participate in validating the configured system based on solution design, and log errors following standard corporate procedure.
  • Adoption: Participate in dry run process, prepare train-the-trainer material, conduct individual and group training, product demonstrations, and workshops as required, and provide on-site support to customer go-live.
  • Sustain: Liaise with other InterSystems departments to resolve any remaining issues and complete the support handover process.

Required Skills and Qualifications:

  • University degree or equivalent work experience.
  • Excellent communication skills and experience of conducting customer training, workshops, and/or presentations.
  • At least 3 years' experience working in healthcare and a good understanding of administrative and/or clinical processes.
  • Experience implementing software solutions, contributing to a multi-disciplined team, and writing functional documents.
  • Knowledge of information systems and business process mapping.

Benefits:

  • An estimated salary of $80,000 - $110,000 per annum, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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