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Store Manager

2 months ago

Doncaster, Doncaster, United Kingdom WHSmith Full time

About the Role

As a Store Leader at WHSmith, you will be responsible for leading and inspiring your team to deliver exceptional customer service, meet business objectives, and create a working environment that supports colleague development and achievement.

Key Responsibilities

  • Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan
  • Reviewing the trading plan with your Cluster Manager and using the scorecard to set and agree on key actions and priorities that will lead to success for your store
  • Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally
  • Creating a culture of learning, support, and recognition - spotting opportunities for the development of personal skills, product knowledge, and self-awareness to support our colleagues in an environment where everyone feels valued and welcome
  • Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement

Requirements

  • Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPIs such as ATV and TPC
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor
  • Flexibility of approach that will allow you to support other stores in the area when needed
  • Ability to build strong relationships and communicate clearly and engagingly at all levels of seniority
  • Experience of supporting employee training and development, and motivating teams adopting an 'engage' rather than 'tell' approach

What We Offer

We know you will work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, holidays (Management - days including bank holidays), and employee discounts (up to %), we will reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your physical, mental, or financial wellbeing.

About Us

WHSmith has a remarkable heritage and we have occupied our place as the Hub of the High Street and in our customers' hearts for years. But this doesn't mean that we're resting on our laurels. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.

WHSmith is proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.