Luxury Hotel Room Attendant

3 weeks ago


London, Greater London, United Kingdom The Ritz London Full time

The Ritz London: A Premier Destination for Hospitality Excellence

At The Ritz London, we are committed to delivering exceptional guest experiences and creating a positive, memorable, and magical atmosphere for our customers and colleagues alike.

Room Attendant Role Overview

We are seeking a highly motivated and enthusiastic individual to join our Housekeeping team as a Room Attendant. As a key member of our team, you will be responsible for ensuring rooms are serviced to an excellent standard, assisting with the servicing of public areas, preparing room attendants' trolleys, and providing exceptional customer service to our guests.

Key Responsibilities

  • Ensure rooms are cleaned and maintained to the highest standards
  • Assist with the servicing of public areas, including lounges and corridors
  • Prepare room attendants' trolleys with linens, toiletries, and other essentials
  • Provide exceptional customer service to guests, responding to their requests and queries in a polite and professional manner

Requirements

  • Relevant experience in a five-star property is desirable
  • Excellent customer service skills, with an eye for fine details
  • Possess the ability to work under pressure and have the ability to prioritize
  • Good command of the English language
  • Display a polite and professional attitude to internal and external guests

Benefits

  • Highly competitive salary within the luxury London Hotel sector
  • Instant reward and recognition scheme
  • 28 holidays (including bank holidays)
  • Learning & Development opportunities
  • Employee discount scheme for Ritz goods and external providers
  • Free laundry service for tailored uniform
  • Complimentary meals on duty
  • Social events and activities
  • Season ticket loan
  • CODE Hospitality App
  • Wellness treatments: massage, chiropody and more
  • Pension scheme
  • Employee mental health assistance helpline
  • Employee Introductory Scheme (£600)
  • Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application to be unsuccessful.



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