Technical Equipment Specialist

1 week ago


Manchester, United Kingdom nGeneration Full time
Job Overview

We are seeking a highly skilled Technical Equipment Specialist to join our team at nGeneration. In this role, you will be responsible for installing, refurbishing, and maintaining various types of technical equipment for our clients in the retail and hospitality industry.

About the Company

nGeneration has been supporting the retail and hospitality industry for over 22 years, providing field service maintenance to the biggest hospitality chains across the UK. Our state-of-the-art '20,000' sq ft HQ facility is based in Tipton, in the Midlands, and serves as the central base for all our activities.

Key Responsibilities
  • Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
  • Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
  • Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
  • Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
Requirements
  • 1 year of IT support experience (preferred)
  • 1 year of EPOS experience (preferred)
  • UK Manual Driving Licence (required)
What We Offer
  • Company Van and Fuel Card: As part of our commitment to provide a convenient and efficient working environment, we provide our employees with a company van and a fuel card.
  • Annual Performance Bonus: Based on your performance and achievements, you will be eligible for an annual performance bonus.
  • 6 Days Annual Leave including Bank Holidays: We understand the importance of work-life balance and offer a generous annual leave allowance of 28 days.
  • Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge.
  • Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues.

£27,057 per annum (Including On-Call Supplement) Job Type: Full-Time, Permanent Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays).



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