Benefits Expertise Coordinator

2 weeks ago


Great Malvern, United Kingdom Bromford Full time

We are looking for a skilled Income Officer to join our Bromford team in the Worcestershire and Herefordshire regions. As a key member of our Income Management team, you will play a vital role in helping customers thrive by providing expert advice and support on benefits and income maximisation.

Key Responsibilities
  1. Manage a patch of around 1000 homes and develop strong relationships with customers
  2. Provide expert advice and support on benefits and income maximisation
  3. Collaborate with other departments to deliver excellent customer outcomes
Requirements
  • Proven experience in a front-line customer-facing role within a general needs housing environment
  • In-depth understanding of housing benefit, universal credit and welfare reform legislation
  • Strong communication and problem-solving skills
Estimated Salary

£25,000 - £28,000 per annum (dependent on experience)

Location

This role will be based in the Worcestershire and Herefordshire regions, covering areas such as Evesham, Pershore, Ross on Wye and Leominster.



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