Customer Experience Manager

3 weeks ago


Ilford, Greater London, United Kingdom Vision Redbridge Culture and Leisure Full time

We are seeking an exceptional candidate to fill the role of Customer Experience Manager at Valentines Mansion, a stunning country house located in a picturesque setting.

The successful candidate will be responsible for overseeing the day-to-day operations of the Mansion, ensuring excellent customer service throughout the venue. They will also manage staff, hirers, functions, and events, preparing rooms for hire/use and de-rig/reset after use, maintaining the building's integrity.

To be successful in this role, you will need excellent communication skills, a keen eye for detail, and experience in customer-facing roles. You will also be able to carry out the lifting and moving of furniture and have a good standard of written and spoken English (GCSE Grades A-C / 4+).

In return, we can offer the successful candidate a company pension scheme, annual performance rewards, generous annual leave, employee assistance programme, and GP referral scheme. We also offer our staff free gym, swim, and spa membership at all Vision sites; Corporate Health Cash Plan (which provides free access to essential health care and valuable health and wellbeing services); employee recognition scheme; cycle to work and electric leasing car scheme.

Job Requirements:
  • Manage staff, hirers, functions, and events
  • Liaise with hirers and contractors with a friendly approach
  • Prepare rooms for hire/use and de-rig/reset after use, maintaining the building's integrity
  • Act as Keyholder and emergency out-of-hours contact for the venues
  • Deputise for Operations Manager and Venues Manager when required
  • Maintain high levels of customer service throughout the venue
  • Handle customer queries and complaints satisfactorily
  • Oversee the day-to-day operations of the Mansion
  • Ensure activities are set up on time within health and safety guidelines
Estimated Salary:

£28,000 - £32,000 per annum, depending on experience



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