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Premium Operations Coordinator

1 month ago

Liverpool, Liverpool, United Kingdom Everton Football Club Full time

Everton Football Club is seeking a skilled and motivated individual to join our Premium Experiences team as a Premium Operations Coordinator. This exciting role will be pivotal in ensuring exceptional customer service standards are maintained across all premium experiences, from ticketing to hospitality.

About the Opportunity

We're looking for someone with excellent communication skills, a sound understanding of digital ticketing platforms, and experience working in fast-paced environments. As a key member of our team, you'll be responsible for managing incoming enquiries, distributing tickets and itineraries, and guiding premium members through new processes.

Key Responsibilities:
  • Manage and resolve customer queries via email and telephone
  • Distribute digital tickets and itineraries to match-by-match purchases
  • Guide premium members through new processes and procedures

In return, we offer a competitive salary of £35,000 - £45,000 per annum, depending on experience, plus a range of benefits including a generous pension scheme and opportunities for professional development.

What We Offer:
  • A competitive salary of £35,000 - £45,000 per annum
  • A generous pension scheme
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment