Business Operations Specialist

3 weeks ago

Alton, Hampshire, United Kingdom Reed Full time
Business Analyst Job Description

We are seeking a skilled Business Analyst to join our team at Reed. As a Business Analyst, you will play a crucial role in enhancing our software solutions, ensuring they meet the needs of our users and support our strategic goals.

Key Responsibilities:
  • Software Understanding and Development: Gain a deep understanding of our software to provide expert guidance and make informed decisions.
  • Act as a Liaison: Act as a liaison between technical teams and the Head of Partnerships, Propositions, and Product.
  • Generate New Workflows: Generate new workflows and associated products on system software.
Stakeholder and Customer Interaction:
  • Build Relationships: Build and maintain strong relationships with stakeholders, clients, and customers.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to design and implement effective solutions.
  • Gather Customer Feedback: Gather and analyse customer feedback to inform product decisions and prioritise enhancements.
Documentation and Process Improvement:
  • Document Business Requirements: Document business requirements, assist in system testing and validation.
  • Implement Process Mapping: Implement process mapping to identify and improve inefficiencies.
  • Create Technical Documentation: Create technical documentation for new functionalities and workflows.
Project Coordination and Quality Assurance:
  • Monitor Project Progress: Monitor project progress, providing regular updates to stakeholders.
  • Maintain Alignment: Maintain alignment with clinical standards and customer needs in product development.
Product Management:
  • Conduct Product Demos: Conduct product demos for internal and external stakeholders.
  • Manage Product Lifecycle: Manage product lifecycle, including updates and enhancements.
  • Monitor Product Performance: Monitor product performance and identify areas for improvement.
Requirements:
  • Essential Skills: Proficiency in Miro, Visio, and Excel, experience in product management, strong organisational and problem-solving skills, excellent verbal communication skills and ability to influence at all levels, commitment to high standards of delivery and understanding of customer needs.
  • Preferred Skills: Knowledge of healthcare industry trends and regulations, exposure to broker and insurance business models, certified Business Analyst and Project Management qualifications, experience in both qualitative and quantitative customer insights.
About You:
  • Detail-Oriented: Detail-oriented and organised.
  • Adaptable: Adaptable and open to change.
  • Customer-Focused: Customer-focused, dedicated to delivering value.
  • Team Player: A team player with excellent interpersonal skills.
  • Strong Sense of Ownership: A strong sense of ownership and accountability.

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