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Field Service Technician

1 month ago

London, Greater London, United Kingdom Global Draw Limited Full time

Job Summary

We are seeking a skilled Field Service Technician to join our team at Global Draw Limited. As a Field Service Technician, you will be responsible for servicing, installing, and repairing gaming equipment at customer sites across the Tottenham area.

Key Responsibilities

  • Ensure all new shop installations meet high standards.
  • Coordinate and supervise equipment removal from customer premises.
  • Maintain positive customer relationships, providing basic operating procedures, event instructions, and information on new software/hardware.
  • Conduct shop visits and maintenance regularly as instructed by your Line Manager.
  • Log customer concerns, incidents, and feedback.

Requirements

  • Possession of a full UK driving license.
  • Strong customer service abilities.
  • Clear and confident communication skills.
  • Punctuality and ability to meet targets.
  • Previous experience in a technical role, ideally within gaming/electronics or IT, is preferred.

What We Offer

  • Annual performance bonus
  • 25 days' holiday
  • 1 day paid leave to work on charitable projects
  • Half Day for Health (encouraging you to take time away for you & your wellbeing)
  • 1 Celebratory day leave (Use for Birthday, Anniversary, an additional day you may celebrate)
  • 5% employer pension contributions
  • Employee Assistance Programme (EAP)

Global Draw Limited is an Equal Opportunity Employer and encourages applications from all walks of life regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.