Counsellor for Employee Assistance Programme

3 weeks ago


Manchester, United Kingdom The Portfolio Group Full time
Job Overview
As a Counsellor for our client's Employee Assistance Programme, you will provide immediate emotional support and guidance to callers on the 24/7 helpline. You will complete clinical assessments and signpost appropriately, as well as offer structured telephone/video counselling sessions.

Day-to-Day Responsibilities:
• Provide an efficient and effective telephone counselling service to all callers
• Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Offer "in the moment" support to callers, addressing their concerns and providing guidance
• Work collaboratively with colleagues to ensure seamless support services

This is a hybrid role, offering flexible working arrangements. Our client is a leading EAP and OH provider, recognised for their commitment to employee wellbeing. As a valued member of their team, you will have access to regular training and development opportunities, ensuring your skills and knowledge stay up-to-date. With a salary range of £35,000-£45,000 per annum, this is an excellent opportunity to join a dynamic organisation and make a positive impact on people's lives.

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