Customer Service Officer
4 weeks ago
Job Overview
We are seeking a highly skilled and experienced Customer Service Officer to join our team at Mitie. As a Customer Service Officer - Security Specialist, you will be responsible for providing exceptional customer service and ensuring the safety and security of our clients and their properties.
Main Duties
Operations
- Ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Complete all tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training
- Complete all required competency training.
- Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- Ensure licence renewal 16 weeks before expiry.
Security and Health & Safety
- Look out for, and immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- Maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- Ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- Call emergency services and Communication Centre to report all incidents.
Requirements
- Previous Security Experience
- SIA License
- SC Clearance desirable
We offer a range of benefits to support your wellbeing and career development, including access to a virtual GP, financial wellbeing assistance, and a flexible benefits platform. We also offer a cycle-to-work scheme and a Mitie Matching Share Plan. Our employees are recognised for their hard work through our Mitie Stars scheme, with cash prizes and a top prize of £10,000.
We are committed to developing our employees and offer a diverse range of training and development opportunities. If you are a motivated and experienced Customer Service Officer looking for a new challenge, please apply for this exciting opportunity to join our team at Mitie.
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