Cost Negotiations Team Leader
4 weeks ago
Role: Cost Negotiations Team Leader
Location: Hybrid
Fletchers Solicitors is seeking a dynamic and experienced Cost Team Leader to join our dedicated Negotiations team. Reporting directly to the Head of Costs, this pivotal role will oversee the management and performance of the team, driving operational excellence and delivering exceptional client service.
About the Role:
- Lead the team to maximise its objectives and deliver excellent standards of performance.
- Allocate cases appropriately within the team.
- Ensure MI is up to date and accurate.
- Liaise with fee earners regarding any questions/queries.
- Conduct annual PDMRs and monthly one-to-one meetings.
- Monitor chargeability.
- Support the Head of Department with any other duties as required.
- Attend team meetings with fellow team leaders/HOFs/Director.
- Maintain a case load.
- Review opponents' points of dispute and preparation of replies.
- Ensure that the quality of work produced is to the highest standard.
- Mentor, develop and identify knowledge gaps of team members.
- Value claims and adjust internal calculations for billing purposes.
- Consider all offers and report to team leaders to secure instructions to an agreed level.
- Liaise with all necessary parties, including the court, to keep necessary court dates.
- Monitor daily workloads and ensure the team achieves their service level agreements.
- Ensure that the Client is regularly updated as to the current situation on matters.
- Maintain good working relationships with internal colleagues.
- Be responsible for maximising the firm's profitability whilst maintaining the highest Client care standard.
- Adhere to the firm's policies.
Requirements:
- Ideal experience in management of people.
- Proven experience in negotiations.
- Experience with Proclaim and Cost Master.
- Strong organisational, planning and communication skills.
- Excellent customer service skills.
- Good general IT skills.
- Effective time management and ability to use initiative.
- Ability to work effectively within a team.
- Attention to detail and ability to meet tight deadlines.
About Fletchers Solicitors:
Fletchers Solicitors is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, and Cambridge. Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Our culture is nurturing, designed to assist you in achieving your aspirations.
We are an inclusive employer:
We welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive.
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