Head of Customer Experience
3 weeks ago
We're building the investment super app of the future, and we need your expertise to make it happen.
Job Summary:This is a unique opportunity to join our customer support team as a Senior Support Manager.
Key Tasks:- Lead the development of customer support strategies
- Manage a team of support agents and Team Leads
- Maintain open communication channels with stakeholders
- Identify areas for improvement and implement solutions
- Substantial experience in customer support leadership
- Proven track record in driving customer satisfaction
- Excellent analytical skills
- £90,000 - £100,000 annual salary
- Share options
- Free ChipX subscription
-
Head of Hospitality Experiences
2 weeks ago
London, Greater London, United Kingdom Public House Head Office Full timeJob Title: Head of Hospitality ExperiencesSalary: £58,000 per annumLocation: London & The CotswoldsAbout the Opportunity:We are seeking a highly experienced and skilled professional to lead our hospitality experiences team. As the Head of Hospitality Experiences, you will be responsible for developing and implementing innovative events and experiences that...
-
Head of Customer Experience
3 weeks ago
London, Greater London, United Kingdom Betway Group Full timeBecome a game-changer in the online gaming industry with Betway Group!We're looking for a Head of Customer Experience to develop and execute a comprehensive HVC relationship management strategy that aligns with the company's growth objectives, per region. As part of Super Group, we're driven by our shared vision to become the global leader in the online...
-
London, Greater London, United Kingdom Royal Borough of Kingston upon Thames Council Full timeAbout the RoleWe are seeking an experienced and innovative Head of Customer Experience and Community Innovation to join our team in the Royal Borough of Kingston upon Thames. As a key member of our leadership team, you will be responsible for developing and implementing strategies that improve customer experience and community innovation across the...
-
Head of Customer Experience Management
3 weeks ago
London, Greater London, United Kingdom Selfridges Full timeWe are seeking a highly skilled Head of Customer Experience Management to lead our product development efforts in the Customer and Data domain. As a key member of our team, you will be responsible for developing and implementing company-specific customer and data strategies.About the JobThe ideal candidate will have experience in defining and implementing...
-
Head of Customer Experience Strategist
3 weeks ago
London, Greater London, United Kingdom Betway Group Full timeAt Betway Group, we're on a mission to create extraordinary experiences for our customers. To achieve this, we're seeking a highly skilled Head of Customer Experience Strategist to join our team.This role will be responsible for developing and executing a comprehensive strategy to identify, acquire, and retain high-value customers (HVCs) across our...
-
Customer Experience Strategist
3 weeks ago
London, Greater London, United Kingdom The School of Life Full timeAt The School of Life, we are seeking an experienced Customer Experience Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing campaigns to drive customer engagement and loyalty.Job Summary:We are looking for a highly skilled professional with a minimum of 5 years...
-
Head of Customer Experience Specialist
3 weeks ago
London, Greater London, United Kingdom Critical Project Resourcing Ltd Full timeJob SummaryWe are seeking an exceptional professional to lead our customer experience department as the Head of Customer Experience Specialist. This role is based in Cheshire and offers a competitive salary.About the RoleThe successful candidate will be responsible for managing the customer service department, including the contact centre, with a focus on...
-
Head of Global Customer Experience
3 weeks ago
London, Greater London, United Kingdom FE fundinfo Full timeAbout the RoleThe Head of Global Customer Experience is responsible for developing and executing a client-centric approach that drives exceptional service delivery and business growth. This includes creating a client service culture, inspiring a team focused on client success, and driving implementation and adoption of systems and processes.You will be...
-
Head of Customer Experience EMEA
3 weeks ago
London, Greater London, United Kingdom Cervin Full timeAbout the JobCervin is looking for a Head of Customer Experience EMEA to lead our customer success initiatives. As a key member of our team, you will be responsible for driving customer partnerships and growth through engagement, opportunities identification, and process improvement.Key Responsibilities:Develop and implement customer success strategies on...
-
Customer Acquisition Director
1 week ago
London, Greater London, United Kingdom Head Office Full timeThe Head Office invites applications for the position of Customer Acquisition Director, responsible for driving business growth and customer outcomes through the development and execution of a comprehensive customer acquisition strategy. The estimated annual salary range for this role is $120,000 - $150,000.This role involves:Developing and implementing a...
-
Head of Customer Experience Delivery Lead
3 weeks ago
London, Greater London, United Kingdom Urban Jungle Services Ltd. Full timeLead Customer Operations for GrowthWe are seeking a highly skilled Head of Customer Operations to join our team at Urban Jungle Services Ltd. and play a key role in driving business growth.As Head of Customer Operations, you will work closely with our Operations Director and senior leadership team to inspire and lead a high-performing operations team,...
-
Strategic Customer Acquisition Lead
3 weeks ago
London, Greater London, United Kingdom Head Office Full timeAbout the Role:We are seeking an experienced Strategic Customer Acquisition Lead to join our team at Head Office.Key Responsibilities:Develop and implement a comprehensive customer acquisition strategy to drive business growth and deliver exceptional customer outcomes.Lead a high-performing team of digital marketing specialists, driving channel excellence...
-
Site Experience Assistant
4 days ago
London, Greater London, United Kingdom Noble Inns Head Office Full timeNoble Inns Head Office is seeking a skilled Floor Staff member to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a positive dining experience for our guests.About Noble Inns:Our company operates four unique pubs in Islington and ShoreditchWe pride ourselves on developing people's...
-
Head of Consumer Experience
2 weeks ago
London, Greater London, United Kingdom Chandcogroup Full timeAs a Head of Retail Operations, you will play a crucial role in shaping the future of our retail business at the iconic Southbank Centre. You will be responsible for overseeing the safe, legal and efficient day-to-day operation of our retail businesses on site, as well as collaborating with other teams to deliver exceptional customer experiences.Job...
-
Head of Customer Service Delivery
2 weeks ago
London, Greater London, United Kingdom Goldsmiths, University of London Full timeAbout UsWe are GOLDSMITHS UNIVERSITY OF LONDON, a world-renowned institution dedicated to advancing equality and celebrating diversity.We seek a motivated Head of Customer Service Delivery to join our team and take ownership of the customer experience. The successful candidate will be responsible for the operational management of front line customer...
-
Customer Experience Ambassador
3 weeks ago
London, Greater London, United Kingdom Aspinal of London Full timeLuxury fashion lifestyle brand Aspinal of London is hiring for our Concession in Harrods.Key Responsibilities:We are seeking a passionate and determined individual to join us as a valued team member. As a Sales Associate, you will be the face of Aspinal of London, responsible for delivering a complete shopping experience for our customers that is unrivalled...
-
Dream Travel Experience Designer
3 weeks ago
London, Greater London, United Kingdom Intrepid Experience Full timeAt Intrepid Travel, we inspire and lead unforgettable travel experiences for the planet and its people. Our mission is to create adventures that benefit local communities and the environment.We are seeking a skilled Tailor Made Sales Consultant to join our team in the UK & EU region. In this role, you will use your expertise to design and sell unique,...
-
Customer Experience Ambassador
3 weeks ago
London, Greater London, United Kingdom Aspinal of London Full timeLuxury fashion lifestyle brand Aspinal of London seeks highly skilled sales professionals for roles in Central London. At Aspinal, we create exceptional experiences for our customers and team members alike.Key Responsibilities:Deliver a shopping experience that combines fun, friendliness, and theatreDevelop a passion for selling luxury fashion...
-
Expert ServiceNow Customer Experience Architect
3 weeks ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeUnlocking Customer Success with ServiceNowKonversational, the leading experts in ServiceNow customer workflows, seeks a seasoned Principal Technical Consultant to spearhead customer success initiatives.As a key member of our team, you will leverage your technical expertise to deliver tailored ServiceNow solutions that drive business outcomes and exceed...
-
Customer Experience Director
3 weeks ago
London, Greater London, United Kingdom Motorway Full timeMotorway, the UK's fastest-growing used car marketplace, is seeking a talented Senior CRM Data Executive to support the Head of CRM in developing and executing our CRM and lifecycle strategy. This is an exciting opportunity to join a dynamic team in a rapidly growing industry.About MotorwayWe are an award-winning, online-only platform connecting private car...