Principal Complaints Officer

1 week ago

Islington, United Kingdom Aatom Recruitment Full time
Job Title: Principal Complaints Officer

Aatom Recruitment is seeking a skilled Principal Complaints Officer to join our client's team on a 3-month contract with a possibility of further extension.

Main Responsibilities:

  • Manage and respond to Chief Executive Stage complaints, Local Government & Social Care Ombudsman and Housing Ombudsman cases, ensuring target timescales are met and appropriate remedies and redress are identified and implemented.
  • Provide one-stop resolution to customer complaints through effective identification of root causes and promotion of suitable remedies.
  • Monitor the quality of contacts received via all access channels, ensuring learning from complaints is used to support business improvement.
  • Assist in managing Stage 1 complaints received across Financial Operations and Customer Services, providing professional advice and support to other council departments and partner organisations.

Key Skills and Qualifications:

  • Strong understanding of complaints handling procedures and regulations.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

Working with Aatom Recruitment:

Aatom Recruitment is a leading recruitment agency specialising in public sector roles. We work closely with our clients to understand their needs and provide tailored recruitment solutions.

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