Customer Support and Contracts Coordinator

1 month ago


Hook Hampshire, United Kingdom Odin Careers Ltd Full time
Customer Support and Contracts Administrator

We are seeking a highly organized and proactive individual to join our dynamic team as a Customer Support and Contracts Administrator.

This role is at the heart of our day-to-day operations, ensuring customers receive timely support and that internal processes run smoothly.

Key Responsibilities:
  • Respond to customer enquiries, maintain records of communications, and ensure accurate follow-up for both current and potential clients.
  • Maintain the contract renewal system, process purchase orders, and ensure that everything runs seamlessly from start to finish.
  • Liaise with various teams, assist with mail-outs, and ensure customers receive essential information.
  • Manage customer data, including enrolment in programs, updating records, and supporting trend data processing for industry-specific reports.
  • Assist with a variety of office duties such as filing, scanning, and covering team members when needed.
Requirements:
  • Excellent communication skills – both written and verbal.
  • Strong organisational skills with the ability to manage multiple tasks.
  • A proactive approach to problem-solving and an eye for detail.
  • Experience with data input, filing, and general administrative tasks.
  • Ability to work independently and as part of a team.

If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer support, we'd love to hear from you.



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