Middle Office Support Specialist

4 days ago

London, Greater London, United Kingdom LegalAndGeneral Full time

Job Summary: We are seeking a highly skilled Middle Office Support Specialist to join our team at Legal & General. The successful candidate will be responsible for owning the Middle Office support model workflow from an oversight perspective, supporting the business primarily to manage cancel and rebooks within CRD.

About the Role:

This is an exciting opportunity for a seasoned Middle Office professional to take ownership of the trade services process and drive improvements in our operational efficiency. You will be working closely with the business and stakeholders to define roles and responsibilities and rollout a more broadened support model.

Key Responsibilities:

  • Supporting all cancel/rebooks in CRD for all product types
  • Working with outsource providers and portfolio managers to cancel and rebook NDF fixing rate trades and non-economic trade rebooks within CRD
  • Using CRD to export and send trade blotters
  • Facing off to outsource providers and third parties to increase the level of service we are receiving
  • Participating in strategic planning with the business and stakeholders to determine a target operating support model with clearly documented roles and responsibilities
  • Developing a CRD roadmap customized to the LGIM environment
  • Creating/reviewing procedures that reflect processes, policies, and any workflows needed to support the trade services process and activities for retained and outsourced services
  • Partnering with Technology and the business to support the development of improved product templates and customize the CRD product roadmap
  • Completing daily trade retained services/tasks for all asset types effectively and in line with market and regulatory deadlines. Proactively working with LGIM stakeholders, Outsource Provider, and third parties to ensure all asset services activities are managed
  • Working in partnership and collaboration with team members and outsourced providers to ensure daily tasks are completed in line with agreed service standards and deadlines (including accuracy, timeliness, and client service measures)

Requirements:

  • Previous Middle Office experience with knowledge of CRD
  • Extensive product knowledge covering all vanilla asset classes
  • Demonstrate experience of the asset management industry/experience relevant to role and activities performed
  • Strong knowledge in the outsourced service area covering operational service delivery knowledge and client expectations
  • Experience in working with and overseeing 3rd party relationship service delivery
  • Client focussed and able to liaise with all levels of seniority internally and externally
  • Ability to work under pressure and meet strict deadlines, KPI's, KRIs and Service Levels
  • Strong influencing skills in managing relationship / client service engagement

Salary: £60,000 - £80,000 per annum

Benefits:

  • The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
  • Generous pension contribution
  • Life assurance
  • Private medical insurance (permanent employees only)
  • At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
  • Competitive family leave
  • Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
  • There are the many discounts we offer - both for our own products and at a range of high street stores and online

About Us:

Legal & General is a leading financial services group and major global investor, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.

We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.

We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

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