Advanced Security System Support Specialist

1 week ago


Manchester, United Kingdom Johnson Controls Full time
Johnson Controls

We are a global leader in smart, healthy, and sustainable buildings.

Job Overview

This is a full-time office-based role with a day shift, 4on-4off rota. The ROC operates 24 hours a day and is the most adaptable and versatile operational department within the company.

Salary

The estimated annual salary for this position is $45,000 - $60,000 depending on experience.

Job Description

As a Remote Support Technician, you will provide technical support to field engineers and customers via phone calls. You will diagnose and troubleshoot security alarm faults remotely using a broad range of monitoring and programming software.

You will have access to bespoke and high-security customer requirements, assisting field engineers to ensure remote connectivity to alarm systems.

Required Skills and Qualifications
  • An interest in problem-solving and excellent communication skills.
  • The ability to relay technical information to a non-technical audience.
Benefits
  • Competitive salary and overtime paid on top.
  • Ongoing training and career development.
  • Comprehensive benefits package including life assurance, employee assistance program, and more.


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