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Security Officer
2 months ago
The successful candidate will be responsible for delivering a professional, courteous, and responsive security presence at Great Western Hospital in Swindon. This will involve high-visibility foot patrols, emergency response to security incidents, and the provision of a safe and secure environment for staff, patients, and visitors.
Key Duties- Deliver all duties in accordance with published Assignment Instructions, British Standards, and the SIA and Serco Health BU Security Codes of Conduct and Behaviour.
- Maintain a current SIA licence(s) and undertake necessary First Aid and top-up training prior to renewal and licence expiry.
- Act as the first line emergency response to any given security situation.
- Provision of a responsive security service that recognises equality and dignity of all staff, patients, and visitors.
- Proactively monitor all CCTV systems to identify anti-social behaviour and instances of crime, and direct and escalate the response accordingly.
- Respond to reports of missing patients and conduct all necessary searches to locate the patient.
- Submit detailed reports on discovery of issues relating to Security, crime, and health and safety to their supervisor as required.
- Maintain all relevant logs and indices as required and any other records that may be required by the Security Management team of both Serco and the NHS.
- Cash handling and cash collection from Car Parking machines.
- First line support for Car Park intercoms, pay stations, and barriers – resolving queries, managing and replacing receipt rolls, clearing jammed coins, and maintaining a customer-focused service.
- Provide car parking enforcement services where required.
- Act as an ambassador for best practice and the Security Department as a whole.
- Engage in all training provision as and when required.
- Undertake ad hoc duties as required by the management team.
- Utilise BWV cameras in accordance with the Health BU SOP, BS 8593, and local procedures.
- Ensure that standards and the SIA and Serco Security Code of Conduct are consistently achieved and maintained.
- Collection and depositing of valuables and patient belongings as required and directed.
- Manage lost/found property in accordance with local instructions.
- Champion best operational practice in quality and service delivery.
- Investigate all Fire Alarms and participate as part of the Fire Response Team (as specifically tasked for an incident).
- Act as the first point of contact with external agencies in response to incidents (Police, Fire, Local Authority, etc.).
- Maintain patient confidentiality at all times in accordance with NHS and Serco policies.
- Can be redeployed at short notice to another site for the purposes of training and/or operational support.
- Undertake all necessary and appropriate physical assessments for fitness and suitability for the duties of a Security Officer.
The ideal candidate will possess a Front Line SIA Security, Door Supervisor License, ideally supported by a CCTV license. First Aid qualification is mandatory, and significant and credible industry experience as a Security Officer gained in the corporate and/or Healthcare environment is required. Demonstrable working knowledge of H&S in respect of Security Operations and demonstrable ability in respect of report writing are also essential.
BenefitsSerco offers a competitive salary, up to 6% contributory pension scheme, 25 days' annual leave plus bank holidays, and a wide range of learning opportunities with over 1,100 internal courses available. We also offer a 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, and 30% off at Serco-managed leisure centres. Additionally, we offer discounts across around 1,000 retailers, a ShareSave scheme, and dedicated networks where colleagues can come together to find support and share challenges.
