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Area Supervisor Community Care

2 months ago


Carlisle, Cumbria, United Kingdom Amazon UK Services Ltd. Full time
About the Role

We are seeking an experienced Area Supervisor to join our Community Care team at Amazon UK Services Ltd. As a key member of our operations team, you will be responsible for leading a team that ensures the safe, efficient, and high-quality delivery of our services.

Key Responsibilities
  • Analyse and implement changes to maintain quality and productivity at a consistently high level.
  • Oversee projects to streamline processes, optimise productivity, and increase quality of service for customers within your area of responsibility.
  • Analyse shift performance against relevant business objectives and implement actions to improve operational excellence.
  • Collaborate with management-level colleagues to standardise shift practices.
A Day in the Life

You will work on a shift pattern at one of our sites, focusing on owning and driving a culture of safety and upholding quality and shift performance standards. You will also oversee process improvements within your area and drive implementation.

About the Team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

Our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.

We require relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.