Customer Service Specialist

2 weeks ago


Newton Stewart, Dumfries and Galloway, United Kingdom Lloyds Banking Group Full time

About this role

We are seeking a Customer Service Specialist to join our team at Lloyds Banking Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, helping them with their financial queries and resolving any issues they may have.

Key Responsibilities:

  • Provide first-class customer service via phone, email, and online chat
  • Resolve customer complaints in a timely and professional manner
  • Upsell and cross-sell our products and services to meet customer needs
  • Work closely with colleagues to ensure seamless customer experience

About the Role

This is a fantastic opportunity to work for a leading financial institution and make a real difference to our customers' lives. As a Customer Service Specialist, you will have the chance to develop your skills and knowledge, working in a dynamic and supportive environment.

What You'll Need

  • Excellent communication and interpersonal skills
  • Able to work in a fast-paced environment and meet targets
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

Benefits

  • Competitive salary of £18,800 per annum
  • Ongoing training and development opportunities
  • A range of benefits, including pension scheme, bonus scheme, and flexible working arrangements

About Us

Lloyds Banking Group is one of the UK's largest banking groups, with a long history of serving our customers and communities. We are committed to building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



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