Customer Service Ambassador
4 weeks ago
We are seeking a highly skilled Customer Service Ambassador to join our dynamic sales and marketing team in London. This is a fantastic opportunity for individuals who are passionate about delivering exceptional customer experiences and thrive in a fast-paced environment.
Job Type: Full-Time
Location: London
Estimated Salary: £28,000 - £35,000 per annum
As a Customer Service Ambassador, you will be responsible for handling customer inquiries and providing timely, accurate solutions via phone, email, and chat. You will work closely with the sales and marketing teams to ensure customer satisfaction and identify opportunities for process improvement.
Responsibilities:
- Customer Service: Handle customer inquiries and provide solutions via phone, email, and chat.
- Product Information: Assist customers with product information, order issues, and service-related questions.
- Professionalism and Empathy: Maintain a high level of professionalism and empathy when addressing customer concerns.
- Team Collaboration: Collaborate with the sales and marketing teams to ensure customer satisfaction.
- Process Improvement: Identify opportunities for process improvement and provide feedback to management.
- Customer Follow-up: Follow up with customers to ensure their needs are met and their experience is positive.
Requirements:
- Customer Service Experience: Previous experience in customer service or related roles.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving abilities and attention to detail.
- Multitasking: Ability to multitask and work under pressure.
- Technical Skills: Proficiency in Microsoft Office and CRM software.
- Attitude: A positive attitude and willingness to learn.
Benefits:
- Competitive Salary: Competitive salary and performance-based incentives.
- Career Progression: Career progression opportunities.
- Training and Development: Training and development programs.
- Vibrant Culture: A vibrant and inclusive company culture.
If you're a motivated and customer-focused individual looking for a challenging role that offers opportunities for growth, we'd love to hear from you.
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