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Cyber Security Specialist

2 months ago

Altrincham, Trafford, United Kingdom Kratos Search Full time
About the Role

We are seeking a highly skilled Cyber Security Specialist to join our team at Kratos Search. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth through our leading edge suite of cyber security solutions.

Key Responsibilities
  • Operate as a key liaison point with Developers in enterprise accounts, ensuring seamless communication and collaboration.
  • Work closely with customer success and product management teams to drive product adoption and maximize customer value.
  • Investigate bug reports and provide timely resolutions to ensure customer satisfaction.
  • Develop and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
  • Collaborate with the Director of Technical Support to drive business growth and improve operational efficiency.
Requirements
  • Degree in Computer Science, IT, or a technical/scientific discipline.
  • Previous experience in pre-sales or technical support within the software industry.
  • Experience in cyber security is highly desirable.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
What We Offer
  • A highly profitable and dynamic work environment.
  • State-of-the-art offices with a gym and canteen.
  • The opportunity to work with a leading edge suite of cyber security solutions.
  • A collaborative and supportive team environment.