Customer Engagement Specialist

2 days ago


Liverpool, Liverpool, United Kingdom Cosine Group Full time

Enhance Customer Experience with Cosine Group

Cosine Group is seeking a Customer Engagement Specialist to join our team. As a Brand Ambassador for Cosine Group, you will play a crucial role in building and nurturing relationships with on-site sales staff and development teams within new build developments.

Key Responsibilities:

  • Develop and deliver tailored presentations to increase awareness and enthusiasm for Cosine Group's services among sales teams.
  • Research sites and create coverage plans to ensure successful delivery of the activity.
  • Collect net promoter scores from the sites visited to prove impact of training.
  • Gather insights from on-site teams and communicate them back to Cosine Group to help refine offerings and messaging.

Requirements:

  • Previous experience in training, field sales, or a related role, preferably within the telecommunications, real estate, or new build development sectors.
  • Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
  • Strong relationship-building abilities, with a focus on creating long-term partnerships with key stakeholders.


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