Culinary Operations Manager

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Miquill Full time

We are seeking a highly skilled and experienced Culinary Operations Manager to join our team at Miquill. In this role, you will be responsible for leading the catering operations across multiple sites, ensuring that we deliver high-quality food experiences aligned with company standards and financial targets.

About Us

Miquill is a fast-growing company that values its employees' happiness and well-being. We offer a friendly work environment that makes you feel supported and part of a family. As a Culinary Operations Manager, you will have the opportunity to grow with us and develop your skills in a dynamic and supportive team.

Key Responsibilities:

  • Event Management: Plan and coordinate cookery workshops, parents' evenings, and nutritional awareness events. Ensure that all events are well-organized and executed, providing an exceptional experience for our customers.
  • Staff Development: Train, coach, and support new and existing Chef Managers. Provide site visit reports, assist with menu planning, and support team calls and forums to ensure that our team members have the necessary skills and knowledge to excel in their roles.
  • Operational Support: Assist with WOW days, mobilisations, supporting the production of new menus including special diet menus, meeting with parents, and school coverage during absences.
  • Food Quality & Service: Adapt menus to school needs, ensuring high-quality food and presentation considering cost and nutritional standards. Oversee kitchen management, ordering, and hospitality standards to maintain the highest level of service.
  • Team Management: Lead, motivate, and train the catering team, fostering a quality-driven and customer-focused environment.
  • Compliance & Safety: Ensure adherence to food safety, hygiene, allergen, and health and safety policies to maintain a safe working environment.
  • Financial Performance: Complete all entries on the company workbook system and achieve sales targets and gross profit margins while controlling labour and sundries costs.
  • Customer Satisfaction: Provide a polite, friendly, and personal service, striving for nil customer complaints and achieving total customer satisfaction.

About You:

We are looking for someone who shares our passion for serving great-tasting food and providing excellent service. The ideal candidate will have:

  • Excellent communication skills
  • Ability to work under pressure and use own initiative
  • Good financial knowledge
  • Confident using IT
  • Gross profit and budget understanding
  • Experience supervising a team within a kitchen
  • Experience working in a customer-focussed environment

What We Offer:

  • A competitive salary of £30,000 per annum
  • Monday to Friday working, no more weekends
  • 40 hours per week, 52 weeks per year
  • A dedicated L&D team to support you in developing your skills
  • A clean and tidy appearance required
  • Flexible working approach to duties and hours
  • Attend training courses as and when required


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