Engineering Account Manager

2 months ago

Slough, Slough, United Kingdom Mainstay Recruitment Solutions Ltd Full time
Job Title: Engineering Account Manager

We are seeking an experienced Engineering Account Manager to join our team at Mainstay Recruitment Solutions Ltd. As an Engineering Account Manager, you will be responsible for the profitable and operational management and service delivery of a contract based in Slough.

Key Responsibilities:
  1. Develop and execute account management plans, operational programmes, and PPM Planners to ensure successful contract delivery.
  2. Lead and manage a cohesive, cost-effective team to deliver the contract under your control.
  3. Oversee all day-to-day management, control, coordination, and execution of all operations under your control.
  4. Ensure project/minor works are completed on time, within budget, and to the required quality levels.
  5. Monitor and ensure compliance to meet client expectations, organisational goals, and satisfy ISO 9001, 14001, 50001 & OHSAS 18001 requirements.
  6. Provide professional oversight of all works to ensure satisfactory quality levels.
  7. Ensure the availability of a 24-hour per day, 365 days per year emergency on-call service as required.
  8. Effectively source and utilise materials and subcontractors.
  9. Collaborate with other Account/Contract Managers to ensure consistency of best practice, standards, and processes.
  10. Identify training needs for your teams and ensure the performance management of subordinates.
  11. Monitor and report accurately on progress, budget, risks, and associated mitigation actions.
  12. Manage client relationship planning, development & networking to establish and maintain in-depth, long-term relationships with budget holders, decision makers, and sponsors.
Requirements:
  1. Maintain up-to-date and sound knowledge of industry best practices and developments in operational and facilities management.
  2. Sound technical knowledge of facilities and building services.
  3. Liaise with the FM helpdesk and Client helpdesk on related work.
  4. Demonstrate sound contract management capability and a proactive attitude.
  5. Have excellent computer/IT skills and proven knowledge of CAFM systems.
  6. Encourage the team to create solutions that go beyond the immediate needs to add value to the customer and business.
  7. Develop the team's capability through giving constructive feedback, coaching, and mentoring.
  8. Measure performance of the team in areas of productivity, quality, and delivery for both internal and external customers.

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