Bulk Product Coordinator

3 weeks ago


Worcester, Worcestershire, United Kingdom Halfords Full time

Job Overview

We are seeking a highly skilled Bulk Product Executive to join our team at Halfords. As a key member of our B2B team, you will play a pivotal role in delivering exceptional customer service and ensuring seamless order management.

Key Responsibilities

  • Process and manage administrative duties of the Bulk Sales department, ensuring timely and accurate completion of tasks.
  • Provide quotes to customers in a professional and efficient manner, adhering to KPIs and company standards.
  • Coordinate order processing for delivery, liaising with our HME for customer handover of bikes and ensuring all orders are transacted correctly.
  • Manage orders for invoicing via our Kryia platform, maintaining accurate records and resolving any issues that may arise.
  • Keep Sharepoint up to date on orders for all teams to view, facilitating effective communication and collaboration.
  • Collaborate with the Halfords for Business department to identify and resolve issues before escalation, ensuring a positive customer experience.
  • Focus on creating Moments of 'WOW' through exceptional customer service and proactive problem-solving.
  • Embody the company values of Keeping it Simple, Showing you are knowledgeable & Informed, and Being an oracle of internal process to complete bulk orders.
  • Be prepared to support other customer services teams in Halfords for Business as needed.

Requirements

  • Excellent communication skills, with the ability to empathize, listen, and patiently process problems and issues from around the business.
  • Actively suggest changes to address issues and improve processes.
  • Support multiple business teams using a diverse set of applications and environments.

Person Specification

  • A keen sense of customer service, with a faultlessly welcoming and helpful approach.
  • Ability to adhere to departmental standards and best practices.
  • An inquisitive problem solver with strong analytical and diagnostic skills.
  • Ability to work calmly and give their best even under pressure.
  • Excellent task and time management skills, with own tasks and where their work contributes to other timelines.


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