Senior Quality Assurance Professional

2 weeks ago


Cambridge, Cambridgeshire, United Kingdom The Sterling Choice Full time
About The Sterling Choice

We are a successful food manufacturer in Cambridgeshire, committed to excellence in quality and customer satisfaction.

Job Title: Technical Customer Account Manager

We are seeking a highly skilled Technical Customer Account Manager to join our team. This role will be responsible for managing the technical relationship with allocated customers and ensuring product safety, quality, and customer satisfaction across multiple sites.

Key Responsibilities:
  • Manage the technical relationship with allocated customers and act as their primary technical contact.
  • Develop and implement quality control procedures to ensure compliance with HACCP-based quality systems, customer standards, and legal requirements.
  • Conduct regular factory audits to assess standards and identify areas for improvement.
  • Provide training and support to internal teams and customers on quality control procedures and best practices.
  • Investigate and resolve customer complaints in a timely and effective manner.
  • Collaborate with production and service departments to improve technical performance and ensure customer satisfaction.
Requirements:
  • Minimum 3 years' experience in the food industry, including auditing.
  • Working knowledge of BRC standards, HACCP, food legislation, and food hygiene.

Salary: £58,000 - £68,000 per annum. We offer a competitive salary package, including a generous bonus scheme and excellent benefits.



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