UK Customer Support Specialist

5 days ago


Leeds, Leeds, United Kingdom Hubstaff Full time

Customer Support Specialist Job Description

We are seeking a highly skilled Customer Support Specialist to join our team in the UK. This role involves handling customer inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide information about products, services, and company policies to customers.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Process orders, returns, and exchanges while ensuring accuracy in customer accounts.
  • Collaborate with internal teams to address customer feedback and concerns.
  • Identify opportunities to enhance the customer experience and suggest improvements.

Requirements

  • Previous experience in a customer service or support role is preferred.
  • Excellent verbal and written communication skills in English.
  • Ability to multitask and manage time effectively in a remote work setting.
  • Proficiency with CRM systems, email, and live chat tools.
  • Self-motivated and able to work independently without supervision.

Benefits

  • The salary for this position is £25.00 per hour, with opportunities for bonuses based on performance.
  • As a remote employee, you will have flexibility to work from the comfort of your home anywhere in the UK.
  • Access to ongoing training and development opportunities to help you grow professionally.
  • A flexible work schedule that supports a great work-life balance.
  • Enjoy discounts on Swish World Group products and services.


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