UK Customer Support Specialist
5 days ago
Customer Support Specialist Job Description
We are seeking a highly skilled Customer Support Specialist to join our team in the UK. This role involves handling customer inquiries, resolving issues, and providing information about our products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Provide information about products, services, and company policies to customers.
- Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
- Process orders, returns, and exchanges while ensuring accuracy in customer accounts.
- Collaborate with internal teams to address customer feedback and concerns.
- Identify opportunities to enhance the customer experience and suggest improvements.
Requirements
- Previous experience in a customer service or support role is preferred.
- Excellent verbal and written communication skills in English.
- Ability to multitask and manage time effectively in a remote work setting.
- Proficiency with CRM systems, email, and live chat tools.
- Self-motivated and able to work independently without supervision.
Benefits
- The salary for this position is £25.00 per hour, with opportunities for bonuses based on performance.
- As a remote employee, you will have flexibility to work from the comfort of your home anywhere in the UK.
- Access to ongoing training and development opportunities to help you grow professionally.
- A flexible work schedule that supports a great work-life balance.
- Enjoy discounts on Swish World Group products and services.
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