Workplace Experience Specialist

4 weeks ago


Guildford, Surrey, United Kingdom AQA and AQA Affiliates Full time

About the Role

We are seeking a highly skilled and customer-focused Workplace Coordinator to join our team at AQA and AQA Affiliates. As a key member of our Workplace team, you will play a vital role in delivering an exceptional workplace experience for our clients and colleagues.

Key Responsibilities

  • Manage facilities service desk operations to ensure seamless support for our clients and colleagues.
  • Coordinate events and meetings to create a welcoming and productive environment.
  • Provide AV and technology support to ensure smooth operations.
  • Offer hospitality services to our clients and colleagues.
  • Assist with site maintenance and liaise with suppliers to ensure a safe and efficient working environment.
  • Support emergency response efforts and anticipate customer needs with a concierge mindset.

What We Offer

  • Training in our systems to ensure your success in this role.
  • 25 days annual leave, rising a day per year for your first five years, plus Bank Holidays and additional closure days at Christmas.
  • A welcoming team environment that takes pride in looking after our newly refurbished Guildford office space.
  • Private medical insurance through BUPA.
  • Access to an incredible pension scheme with employee and employer contributions jointly totalling up to 18.5%.

Requirements

  • A customer-first attitude and eagerness to provide friendly, professional service.
  • Admin and computer skills, including familiarity with Microsoft Office.
  • Willingness to take on hands-on tasks like meeting room setups or office support.
  • Strong communication skills and the ability to balance customer needs with daily tasks.
  • A proactive, can-do attitude with an eagerness to learn and improve.
  • Attention to detail and basic troubleshooting skills for resolving simple technical issues.

How to Apply

Read the full job description and upload your most recent CV and a cover letter detailing how your skills and experience align with this role.



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