Service Operations Director

3 weeks ago


Chester, Cheshire, United Kingdom V7 Recruitment Full time
Job Title: Service Operations Director

We are seeking an experienced Service Operations Director to lead our team of Fire and Security Engineers in the North Wales/Cheshire region. This is a fantastic opportunity for a motivated individual to take charge of our operations, ensuring that our customers receive exceptional service and support.

About the Role:
This role involves managing and motivating a team of Field-Based Engineers, ensuring they have the necessary tools and resources to deliver outstanding results. You will be responsible for developing strong relationships with customers, focusing on customer retention and growth. Your duties will include:
  • Developing and implementing strategies to improve customer satisfaction and loyalty.
  • Managing and supporting a team of Engineers directly, providing guidance and coaching as needed.
  • Distributing and allocating work, ensuring completion within agreed timescales.
  • Monitoring and reporting weekly on key deliverables and KPI's, aligning with our NSI and BAFE accreditations and business targets.
  • Resolving all customer queries promptly, ensuring delivery of the highest standards of service.
  • Overseeing the management of fleet vehicles, ensuring adherence to standards and maintenance schedules.
  • Liaising with suppliers to ensure best price practices and stock availability.

Requirements:
The ideal candidate will have proven experience in hands-on direct management of a team of Engineers or similar, preferably within the Fire Protection or Security industry. They should be highly driven and motivated, with excellent people management and communication skills. Additionally, they should possess strong commercial acumen and IT literacy, including knowledge of Microsoft and CRM systems.

Benefits:
This role offers a competitive salary of up to £50,000, depending on experience. Other benefits include:
  • 25 days annual leave plus Bank Holidays.
  • Additional day off for your birthday.
  • Continuous ongoing training opportunities.
  • Private medical insurance.
  • Opportunities to progress within the organisation.
  • Company pension.
  • Laptop, mobile phone, and uniform.
  • Regular team building days/nights out.
  • Quarterly recognition awards for outstanding performance.
  • Christmas Bonus.


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