Technical Support Analyst

3 weeks ago


Reading, Reading, United Kingdom OpenText Full time

Role Overview:
As a member of the OpenText team, you will be responsible for providing exceptional technical customer support in a challenging and rewarding environment. The role involves collaborating with enterprise customers to resolve issues, manage relationships, and document interactions within the company database.

Key Responsibilities:
Identify and resolve customers' issues in a timely manner via telephone support and written correspondence. Manage customer relationships and clearly document all interactions within the company database. Test OpenText product issues within various environments for validation and solution purposes. Author technical documents for inclusion in the Knowledge Center Base. Report software bugs and customer suggestions.

Requirements:
University/College degree within a related discipline or a relevant apprenticeship. At least 2 years of previous Customer Support experience within a technical support environment. Experience with SAP R/3 and S4/HANA as well as strong skills in SAP workflow and ABAP Programming and ALV Report Development. Working Knowledge in SAP FI/MM modules (Technical) and business processes. Strong skills in dialog programming, building custom screens and transactions. Ideal experience with SAP Fiori and Web services. Excellent spoken and written communication skills in English; German language skills would be beneficial.

About OpenText:
OpenText is a global leader in information management where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.



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