Technical Support Analyst
3 weeks ago
Role Overview:
As a member of the OpenText team, you will be responsible for providing exceptional technical customer support in a challenging and rewarding environment. The role involves collaborating with enterprise customers to resolve issues, manage relationships, and document interactions within the company database.
Key Responsibilities:
Identify and resolve customers' issues in a timely manner via telephone support and written correspondence. Manage customer relationships and clearly document all interactions within the company database. Test OpenText product issues within various environments for validation and solution purposes. Author technical documents for inclusion in the Knowledge Center Base. Report software bugs and customer suggestions.
Requirements:
University/College degree within a related discipline or a relevant apprenticeship. At least 2 years of previous Customer Support experience within a technical support environment. Experience with SAP R/3 and S4/HANA as well as strong skills in SAP workflow and ABAP Programming and ALV Report Development. Working Knowledge in SAP FI/MM modules (Technical) and business processes. Strong skills in dialog programming, building custom screens and transactions. Ideal experience with SAP Fiori and Web services. Excellent spoken and written communication skills in English; German language skills would be beneficial.
About OpenText:
OpenText is a global leader in information management where innovation, creativity, and collaboration are key components of our corporate culture. As a member of our team, you will have the opportunity to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation.
-
Reading, Reading, United Kingdom Deloitte LLP Full timeJob Opportunity Connect to your career at Deloitte We are seeking a highly skilled Senior Technical Analyst to join our IT Support Services team. As a Senior Technical Analyst, you will be responsible for providing technical support to our firm members, ensuring they have the highest quality technical support to deliver to our clients. Key Responsibilities: ...
-
Technical Support Specialist
4 weeks ago
Reading, Reading, United Kingdom IGEL Technology Full timeTechnical Support RoleThis position is an in-office or hybrid entry-level technical support position at IGEL Technology. As a Technical Support Analyst, you will be tasked with working with customers and partners to resolve issues related to the product. This includes keeping track of customer cases, engaging with your peers, and working with your team lead...
-
Technical Support Professional
3 weeks ago
Reading, Reading, United Kingdom IGEL Technology Full timeJob Summary:This position is an in-office or hybrid entry-level technical support role at IGEL Technology. As a Technical Support Analyst, you will collaborate with customers and partners to resolve technical issues related to our products. This involves tracking customer cases, interacting with colleagues, and escalating issues when necessary. IGEL...
-
Technical Support Specialist
2 weeks ago
Reading, Reading, United Kingdom IGEL Technology Full timeAbout the RoleThis position is an in-office or hybrid entry-level technical support position at IGEL Technology. As a Technical Support Analyst, you will be tasked with working with customers and partners to resolve issues related to the product.ResponsibilitiesParticipate in a growing team of engineers providing excellent support to our customers and...
-
Payroll Technical Support Specialist
1 month ago
Reading, Reading, United Kingdom Ciphr Full timeAbout the RoleWe are seeking an experienced Payroll Technical Support Specialist to join our dedicated team of rapid response analysts. As the first point of contact for our Payroll customers, you will be responsible for providing exceptional customer service and support via phone, email, and live chat.Key ResponsibilitiesRespond to customer queries and...
-
Business Systems Analyst
1 month ago
Reading, Reading, United Kingdom ITonlinelearning Full timeBusiness Analyst Role OverviewWe are seeking a skilled Business Analyst to join our team at ITonlinelearning. As a Business Analyst, you will play a crucial role in helping our clients improve their business processes and achieve their goals.Key Responsibilities:Analyzing business needs and identifying areas for improvementDeveloping and implementing...
-
Tax Product Business Analyst
4 weeks ago
Reading, Reading, United Kingdom Matched Group Full timeJob Title: Tax Product Business AnalystJob Description:We are seeking a highly skilled Accountant to transition into a Business Analyst role within our Tax product team. As a Business Analyst, you will be responsible for gathering requirements from customers, conducting market and product research, and writing user stories and technical specifications to...
-
Payroll Technical Support Specialist
1 month ago
Reading, Reading, United Kingdom Ciphr Full timeCustomer Care Team MemberWe are seeking an experienced Payroll Technical Support Specialist to join our dedicated team of rapid response analysts. As a key member of our customer care team, you will be responsible for providing exceptional support to our Payroll customers via various communication channels. Key Responsibilities: Interact with customers to...
-
Business Systems Analyst
4 weeks ago
Reading, Reading, United Kingdom Matched Group Full timeBusiness Analyst - Tax / AccountantMatched Group is seeking a qualified accountant to transition into a Business Analyst role within their Tax product team. This opportunity allows you to leverage your accountancy skills and experience in Tax to drive software improvements.Key Responsibilities:Gather requirements and design technical specifications to...
-
Performance Analyst
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryThames Water is seeking a highly skilled Performance Analyst to join our team. As a Performance Analyst, you will be responsible for collating and analyzing complex data sets to provide business insight through visualizations and commentary. You will also design and deliver automated technical solutions in data extraction, transformation,...
-
Business Systems Analyst
4 weeks ago
Reading, Reading, United Kingdom Mastek Full timeJob DescriptionWe are seeking a skilled Business Systems Analyst to join our team at Mastek. As a Business Systems Analyst, you will play a crucial role in delivering cross-cutting capabilities on our digital case working platform in a scaled agile environment.Your key responsibilities will include coordinating with Product Owners of various business areas,...
-
Business Intelligence Analyst
3 weeks ago
Reading, Reading, United Kingdom Three Full timeJoin {company} as a Business Intelligence AnalystWe are seeking a skilled Business Intelligence Analyst to join our team. As a Business Intelligence Analyst, you will be responsible for developing and maintaining business intelligence solutions to support strategic decision-making. This includes designing and implementing data visualization tools, developing...
-
Senior Financial Analyst
4 weeks ago
Reading, Reading, United Kingdom Thames Water Full timeJob SummaryWe are seeking a highly skilled Senior Financial Analyst to join our team at Thames Water. As a Senior Financial Analyst, you will be responsible for preparing the monthly consolidated cashflow, balance sheet, and income statement.Key ResponsibilitiesPreparation of the monthly consolidated cashflow, balance sheet, and income statementReviewing and...
-
Business Analyst
3 weeks ago
Reading, Reading, United Kingdom Cyient Full timeAbout the RoleWe are seeking a highly skilled Business Analyst to join our team at {company}. The ideal candidate will have a strong understanding of business operations and be able to analyze data to inform strategic decisions.Key ResponsibilitiesAnalyze business needs and develop solutions to drive growth and efficiencyCollaborate with cross-functional...
-
Senior Business Analyst
4 weeks ago
Reading, Reading, United Kingdom Mastek Full timeBusiness Systems AnalystAt Mastek, we are seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for working closely with our development team to deliver high-quality software solutions. Your expertise in Agile methodologies, process mapping, and documentation will be invaluable in shaping our user...
-
Data Technical Specialist
1 month ago
Reading, Reading, United Kingdom Alphadog Recruit Full timeData Migration Technical AnalystAlphadog Recruit is seeking a skilled Data Migration Technical Analyst to join our team. As a Data Migration Technical Analyst, you will be responsible for extracting, transforming, and loading data using predefined methodologies and tools. You will work closely with our experienced consultants to gain valuable insights into...
-
Technical Service Specialist
4 weeks ago
Reading, Reading, United Kingdom Rise Technical Recruitment Full timeRole OverviewRise Technical Recruitment is seeking a skilled Technical Service Specialist to join their team. As a Field Service Technician, you will be responsible for inspecting, testing, and repairing niche equipment at various sites.Key ResponsibilitiesTravel to local sites to service and repair state-of-the-art equipmentReceive full, specialist training...
-
Performance Analyst
4 weeks ago
Reading, Reading, United Kingdom https:www.forcesfamiliesjobs.co.uksitemap Full timeJob SummaryThis is a unique opportunity to join a highly skilled team of analysts and gain a valuable experience of liaising with key stakeholders, providing insight and intelligence to improve performance reporting within our Streetworks department.Key ResponsibilitiesCollate and analyse complex data sets to provide business insight through visualisations...
-
Electromechanical Technical Representative
23 hours ago
Reading, Reading, United Kingdom Rise Technical Recruitment Full timeBecome a Part of Our Success StoryRise Technical Recruitment is expanding its workforce with motivated and enthusiastic individuals for long-term investment. We are looking for an aspiring Field Service Engineer who can contribute to our growth and success.In this role, you will receive full training and support to develop your skillset, working closely with...
-
Technical Expert Forklift Engineer
3 weeks ago
Reading, Reading, United Kingdom Rise Technical Recruitment Full timeTechnical Expert Forklift EngineerRise Technical Recruitment is seeking a highly skilled Technical Expert Forklift Engineer to join our team. The ideal candidate will have experience in diagnosing faults on, service and repairing a range of forklifts. Industry leading training will be provided to become a technical expert in the field.Key...