Client Support Specialist
19 hours ago
We are looking for an experienced Client Support Specialist to join our team in Tottenham, United Kingdom.
Your main responsibility will be to deliver exceptional customer service and resolve queries in a timely and efficient manner. You will be the first point of contact for customers, providing accurate information and resolving issues promptly.
Key Responsibilities:
- Answer customer inquiries via phone, email, or chat.
- Provide product and service information to customers.
- Identify and resolve customer complaints and issues.
- Process customer orders and update account information.
- Maintain accurate records of customer interactions.
- Collaborate with other teams to ensure customer satisfaction.
Requirements:
- Previous experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to multitask and handle high-pressure situations.
- Proficiency in Microsoft Office and CRM software.
- Flexibility to work varied shifts, including evenings and weekends.
What We Offer:
- A competitive salary with performance-based bonuses (estimated £32,000 - £45,000 per annum).
- An attractive pension scheme and health insurance.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- Flexible working arrangements.
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