IT Support Specialist

3 weeks ago


Rickmansworth, Hertfordshire, United Kingdom Andretti Cadillac Full time
Job Summary
We are seeking a skilled IT Support Specialist to join the Andretti Cadillac Team at our Silverstone Facility. As an IT Support Specialist, you will provide desktop support and general assistance to end-users, employees, and guests. You will act as the initial point of contact for IT-related issues, incidents, and service requests.

Key Responsibilities:
* Provide 1st and 2nd line support to the Team's IT users and guests
* Assist customers in understanding and effectively using their hardware, software applications, and IT tools
* Create, update, and prioritize IT support tickets within the ITSM platform
* Maintain accurate and detailed records of all interactions and solutions provided to customers

Requirements:
* Previous experience in a similar customer-facing role supporting a Windows 10/11 and M365 estate within a busy IT department
* Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage
* Extensive knowledge of Windows and the M365 application suite
* Proficient in the use of Active Directory, Entra, Group Policy, and Intune for account management and configuration
* Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products

The successful candidate will be able to demonstrate a 'can-do' flexible attitude to resolving tasks assigned. They must have exceptional customer service and communication skills, both verbally and digitally. The salary for this position is approximately £42,500 per annum, based on location and industry standards.

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