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Claims Team Leader

2 months ago

Chelmsford, Essex, United Kingdom Employment Specialists Ltd Full time
{"title": "Claims Team Leader", "description": "Job Summary

We are seeking a highly skilled Claims Team Leader to join our team at Employment Specialists Ltd. As a Claims Team Leader, you will be responsible for managing a team of claims professionals and supporting the Claims Department in achieving its goals.

Key Responsibilities
  • Manage a team of claims professionals and provide coaching and guidance to ensure they have the skills and knowledge to handle client claims effectively.
  • Create a motivated team culture and perform regular performance reviews to ensure team members are meeting their goals.
  • Review and manage all aspects of quality, including audits, to ensure the highest standards are maintained.
  • Develop and implement strategies to improve claims outcomes and reduce costs.
  • Work closely with key clients to understand their needs and develop bespoke plans to meet their requirements.
  • Authorise claims payments and manage complex, sensitive, or disputed claims referrals.
  • Lead strategic reviews of claims settlements and future philosophy to ensure the company is aligned with industry best practices.
Requirements
  • Confident claims experience, ideally within commercial classes.
  • Strong people skills and leadership abilities.
  • Client-centric approach, focused on delivering the best possible outcomes for clients.
  • Due diligence and process-driven approach to meet deadlines and support team members.
  • Outstanding communication and interpersonal skills.
  • Strong planning and analytical skills with high accuracy and attention to detail.
What We Offer
  • A competitive salary and benefits package, including a minimum of 25 days holiday, plus bank holidays and the option to 'buy' extra days.
  • A defined contribution pension scheme, including employer contributions.
  • Life insurance, 4x your basic annual salary, which you can top-up.
  • Income protection, for up to 50% of your annual income, with options to top-up.
  • Health cash plan or private medical insurance.
  • Three fully paid volunteering days per year.
  • Share incentive plan, stock purchase plan.
  • Critical illness cover.
  • Discounted gym membership.
  • Season ticket loan.
  • Discounted voucher portal.
", "lang_code": "en-US"}