Service Delivery Lead
4 days ago
We are looking for a Service Delivery Lead to join our team in Oxford. This role will involve managing relationships with clients to maximise customer success and satisfaction.
Key Responsibilities:- Develop an engaging relationship with clients to ensure they receive excellent service.
- Create tools and strategies to help clients recognise the value they receive from our services.
- Manage supplier escalations and ensure that client needs are met.
- Maintain budgets for client accounts and deliver reports to senior managers.
- Deliver performance reports to sector managers to ensure high standards are maintained.
- Facilitate training sessions to ensure clients have a good understanding of our systems and processes.
This is a great opportunity to work with a successful and innovative business in Oxford. You will be required to travel to clients 1-2 times per month, so a driving license is essential.
Benefits:- 25 days holiday + bank holidays
- Performance-related bonus
- Compassionate leave
- Flexible working (hybrid)
- Social events
- Free parking
- Flexi Fridays
The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience. If you are interested in this opportunity, please get in touch with our Oxford branch.
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