Service Delivery Lead

4 days ago


Oxford, Oxfordshire, United Kingdom The Recruitment Group Full time
Job Description

We are looking for a Service Delivery Lead to join our team in Oxford. This role will involve managing relationships with clients to maximise customer success and satisfaction.

Key Responsibilities:
  • Develop an engaging relationship with clients to ensure they receive excellent service.
  • Create tools and strategies to help clients recognise the value they receive from our services.
  • Manage supplier escalations and ensure that client needs are met.
  • Maintain budgets for client accounts and deliver reports to senior managers.
  • Deliver performance reports to sector managers to ensure high standards are maintained.
  • Facilitate training sessions to ensure clients have a good understanding of our systems and processes.

This is a great opportunity to work with a successful and innovative business in Oxford. You will be required to travel to clients 1-2 times per month, so a driving license is essential.

Benefits:
  • 25 days holiday + bank holidays
  • Performance-related bonus
  • Compassionate leave
  • Flexible working (hybrid)
  • Social events
  • Free parking
  • Flexi Fridays

The estimated salary for this role is £50,000 - £60,000 per annum, depending on experience. If you are interested in this opportunity, please get in touch with our Oxford branch.



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