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IT Support Specialist

2 months ago

Bristol, Bristol, United Kingdom IQ ESM Full time
Job Title: 2nd Line Technical Helpdesk Analyst

We are seeking an experienced IT professional to join our team as a 2nd Line Technical Helpdesk Analyst. This role will involve providing technical support to clients via phone and remote connectivity.

Key Responsibilities:

  • Resolve clients' IT problems in a timely and efficient manner
  • Utilize server admin and troubleshooting skills to resolve technical issues
  • Provide support for Microsoft Exchange, Firewall, virtualisation, Hyper V, and 365 admin and troubleshooting
  • Work collaboratively with the team to ensure excellent customer service

About the Role:

This is a permanent position with a reputable managed services provider. Our clients range from 10 to 300 users in the UK and use the latest technologies.

Requirements:

  • Experience in a 2nd line IT support role with server admin and troubleshooting skills
  • Knowledge of Microsoft Exchange, Firewall, virtualisation, Hyper V, and 365 admin and troubleshooting
  • Excellent communication and problem-solving skills

Working for IQ ESM:

We are an equal opportunities employer and welcome applications from all suitably qualified persons. We are committed to providing a positive and inclusive work environment.