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Area Training Manager

1 month ago

London, Greater London, United Kingdom The Ivy Collection - Support Office Full time
About the Role

We are seeking a highly motivated and passionate Area Training Manager to join our dynamic and supportive team at The Ivy Collection - Support Office.

This is an exciting opportunity to work with a leading restaurant brand, developing and elevating our team members from FOH senior management to team member level on our Ivy and Unique Brands sites.

Key Responsibilities
  • Implement and manage training programs for FOH roles in our restaurants
  • Identify and assess training needs of the sites, developing individualized and group training programs that address specific business needs
  • Deliver standards per company training manuals, targeting and reporting on tangible results
  • Evaluate organisational performance to ensure that training meets business needs and improves performance
  • Assess employees' skills, performance and productivity to identify areas of improvement
  • Effectively communicate with team members, trainers and management
  • Help troubleshoot issues on-site by working shifts/shadowing service
Coaching and Developing
  • Oversee, train, coach and mentor the training mentors in your area
  • Interview, recruit and develop a network of highly passionate trainers per department within their allocated area with the Operations team
  • Leading initiatives to further develop promising team members into management roles
  • Relationship Building: To build relationships with General Manager and Operations to ensure training is taking place in the restaurants and the appropriate training is being requested and delivered
  • Be training support to the restaurants for new team members
  • Work alongside the Learning & Development team to ensure the same message is delivered across the board
Monitoring, Evaluating and Assessing Training Activities
  • Perform skills assessment tests
  • Help define Career Paths and support with succession planning
  • Drive E-learning and compliance training across sites
  • Monitor the completion of 90-Day Reviews with team members and managers
  • Coffee chats between management and teams
  • Induction training or any other central training activities
  • To collate and report on employee feedback obtained when evaluating training activities

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.