Business Support Officer
4 weeks ago
About the Role
As a Business Support Officer, you will be responsible for providing a comprehensive and flexible business support service to internal and external customers of Leicestershire County Council. This includes advising and responding to customer enquiries, signposting to services, and requesting responses on their behalf.
Key Responsibilities
- Advise and respond to customer enquiries
- Signpost customers to relevant services
- Organise and maintain information systems
- Progress chase matters to ensure deadlines are met
- Communicate with customers face-to-face, in writing, and over the telephone
About You
We are looking for an individual who is able to work under pressure, adapt to new IT packages, and has good written and verbal communication skills. You will also need to be sensitive to the needs of customers and staff.
Requirements
- Ability to use a computer to prepare correspondence and maintain computerised records
- Ability to work under pressure and to fixed deadlines
- Good written and verbal communication skills
- Sensitivity to the needs of customers and staff
Working Arrangements
We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
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