Residential Lettings Support Team Member
2 weeks ago
Residential Lettings Support Team Member
We are looking for a highly motivated and organized individual to join our Residential Lettings Support Team in Annesley. As a key member of our team, you will play a crucial role in ensuring that our customers receive excellent service and support.
This is an exciting opportunity to work for the UK's largest Property Services Group, specializing in residential lettings. We can offer full-time or part-time hours, with part-time offering flexibility of days and time.
Your primary responsibilities will include responding to customer inquiries, investigating and resolving complaints, and providing exceptional customer service. You will also have the opportunity to work closely with our sales team to ensure seamless communication and support.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Investigate and resolve customer complaints in a fair and impartial manner.
- Provide exceptional customer service and support to our clients.
Requirements:
- Excellent communication and interpersonal skills.
- Good organizational and time management skills.
- Ability to work well under pressure and meet deadlines.
- Previous experience in lettings or customer service is desirable but not essential, as full training will be provided.
- Self-motivated and able to work independently.
Benefits:
- Pension Scheme.
- Full training provided with excellent career progression opportunities throughout the business.
- Perks at Work - discounts on products and services including electrical and travel.
- Discounts on estate agency, mortgage, conveyancing, and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.
We are an equal opportunities employer and welcome applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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