Customer Service Team Member
4 weeks ago
About the role
As a Customer Service Team Member at Tesco, you will be responsible for delivering exceptional customer service, greeting customers with a smile, and serving them with pride. You will be the face of Tesco, representing the company's values and mission.
Key responsibilities
- Know your customers and serve them with passion and pride; giving great natural service.
- Passionate and knowledgeable about the products and services within the store.
- Work across the store in our service, picking and replenishment areas where required.
- Put into practice the training you have received, so we all work safely, effectively, and serve our customers brilliantly.
- Make decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
- Take part in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Be knowledgeable about your store's performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
- Handle products with care to maintain quality and ensure they reach customers in the best condition.
- Be yourself, living our values, making everyone feel welcome, and always following our policies.
- At times, you may be required to accept deliveries into the store.
What we offer
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
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