Labour Management Specialist

4 weeks ago

Uxbridge Greater London, United Kingdom Disability Solutions Full time

**About the Role**

The Labour Coordinator will be responsible for effectively managing the allocation and deployment of labour resources to ensure seamless execution of events and activities.

**Key Responsibilities**

  • Implement strategies to improve labour utilisation and increase overall capacity
  • Drive Results by ensuring the most efficient utilisation of internal labour resources, with a focus on decreasing the costs of employing external labour
  • Coordinate central personnel to ensure labour sharing between divisions, including technical skill identification, scheduling, and timekeeping
  • Recommend central personnel employment in accordance with business needs
  • Review and obtain knowledge of the financial details and equipment of the region to support decisions that are in the best interest of the business

**Customer Service & Reporting**

  • Deliver World Class Service by developing a strong rapport with all stakeholders with the goal of providing excellent support for all internal and external Encore events
  • Initial and ongoing communication with freelance contractors and agencies to ensure that the correct level of business-critical documents, information and legal compliance processes are maintained to the highest level
  • Provide regular reports to the Manager of Labour and Technology, Warehouse Manager and Operations Team to ensure labour targets are maintained and assist in developing long term strategies for maximising labour usage of Encore employees to reduce overall labour costs

**Requirements**

  • Strong Admin skills are key
  • Excellent verbal and written communication skills are a must
  • 2+ years of labour coordination / management or customer service experience, within the audio-visual or related service industry preferred (but not essential)
  • Strong competency in the utilisation of IT systems
  • Excellent ability with Microsoft Excel
  • Strong analytical and problem-solving skills
  • Total commitment to service excellence

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