Financial Analyst

Job Title: Credit Controller

At Frasers Group, we are pushing the boundaries of retail excellence. As a Credit Controller, you will play a pivotal role in supporting our sales team by managing customer accounts and ensuring timely payments.

Key Responsibilities:

• Contact customers via phone and email to discuss account details and resolve any issues related to overdue invoices.
• Accurately record all actions taken and customer responses on account records to ensure proper documentation and follow-up.
• Process daily BACS payments and cheque payments weekly, ensuring that all transactions are handled promptly and accurately.
• Oversee the monthly statement run and respond to customer emails and queries related to their statements.
• Update the cash flow report daily with current figures to provide accurate financial forecasting.
• Enter all transfer and credit card payments into the system, ensuring accurate and timely processing.
• Reconcile customer accounts to ensure that statements are accurate and that all cash and credit notes are correctly posted and allocated.
• Collaborate with the sales department to address and resolve any queries or disputes regarding customer accounts.
• Manage all credit control email inboxes, ensuring that daily queries are addressed and resolved in a timely manner.
• Identify potential problem accounts and work closely with the finance manager to record and log these accounts for further review.
• Set up new customer accounts, including conducting credit checks to assess financial stability.
• Place customer accounts on hold when invoices are overdue by more than 90 days, ensuring compliance with the company's credit control policies.

Requirements:

• Attention to detail to process customers' financial details accurately.
• The ability to manage multiple tasks, demonstrating organisation and prioritisation.
• Previous experience in a customer service role and strong verbal and written communication.

About Us:

We are a dynamic and forward-thinking company, committed to delivering exceptional customer experiences and driving innovation in the retail industry. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.

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