Senior Product Support Specialist
4 days ago
Company Overview
\Arrow Electronics (UK) Ltd. is a leading global provider of electronic components and solutions. We are committed to delivering innovative products and services that meet the evolving needs of our customers.
\Job Description
\We are seeking a talented Graduate Product Support Manager to join our team in Harlow, UK. The successful candidate will be responsible for providing expert product support to our customers, ensuring timely and accurate responses to their queries.
\The role involves working closely with our sales team, suppliers, and other stakeholders to identify and resolve customer issues, improving overall customer satisfaction and loyalty.
\Key responsibilities include:
\- \
- Providing first-level technical support for all products\
- Negotiating Frame agreements & Package deals together with the PAM\
- Supporting the Sales team on big contract negotiations\
- Working on daily Quote Line Requests and notifications\
- Managing supplier price changes\
- Ensuring seamless communication between departments\
Requirements
\To be successful in this role, you must have:
\- \
- A Bachelor's or Master's degree in Business administration/marketing related studies\
- Business fluency in English (oral & written)\
- Sound knowledge of business administration practices\
- Excellent communication skills\
- Highly organized and proactive approach to work\
- Ability to work in a fast-paced environment\
Benefits
\We offer a competitive salary of £40,000-£60,000 per annum, depending on experience, as well as a range of benefits including:
\- \
- A permanent working contract\
- A mix of professional and soft skills trainings\
- Pre and post-work training to embed learnings\
- Workshop sessions and opportunities to build relationships locally and across EMEA\
- Career guidance from a mentor\
- Access to LinkedIn Learning\
About Us
\Arrow Electronics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, physical or mental disability, marital status, medical condition, race, religion, sexual orientation, or any other characteristic protected by locally applicable laws, regulations, and ordinances.
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