Client Services Director

1 week ago


Southampton, Southampton, United Kingdom Tate Southampton Full time
Job Title: Client Services Director

Join Tate Southampton as we seek an exceptional Client Services Director to lead our client services division. As a visionary leader, you will drive exceptional client experiences, foster long-term partnerships, and contribute to overall business development goals.

Key Responsibilities:
  • Client Relationship Management: Build and maintain senior-level relationships with key clients, ensuring their evolving needs are met.
  • Leadership & Strategy: Develop and implement a client service strategy that aligns with business objectives and enhances client satisfaction and retention.
  • Team Leadership: Lead, mentor, and inspire the client services team to deliver outstanding service, fostering a high-performance culture that focuses on client outcomes.
  • Service Excellence: Oversee the delivery of services, ensuring consistency, quality, and adherence to agreed-upon service levels across all client engagements.
  • Client Retention & Growth: Drive client retention through proactive engagement, regular reviews, and strategic insights that demonstrate value.
  • Operational Efficiency: Continuously improve processes and systems to enhance service delivery efficiency, reduce response times, and elevate the overall client experience.
  • Business Development Support: Collaborate with the business development and sales teams to identify new client opportunities and contribute to contract negotiations, renewals, and expansions.
  • Client Reporting & Insights: Provide clients with strategic insights, performance reporting, and recommendations that highlight the impact services on their business.
  • Budget Management: Oversee the client services department budget, ensuring resources are allocated efficiently and aligned with business goals.
Qualifications & Skills:
  • Previous experience in client services, account management, or business development, with at least 3-5 years in a senior leadership role.
  • Industry Knowledge: A deep understanding of B2B services, preferably in technology, consulting, or other complex industries.
  • Education: A degree in business, marketing, or a related field is required; an MBA or equivalent advanced degree is a plus.
  • Leadership Skills: Proven track record of leading and developing high-performing client service teams.
  • Results-Driven: A results-oriented approach with a proven track record of meeting and exceeding client satisfaction, retention, and revenue growth targets.


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