Porter Night
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Night Porter to join our team at Raffles London at The OWO. As a Night Porter, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding our high standards.
Key Responsibilities:
- Accept and distribute incoming deliveries according to standard operating procedures.
- Take responsibility for the department and area on night shifts.
- Act as the contact point between Front Office and guests.
- Confidently welcome and greet guests to Raffles standards, using name recognition whenever possible.
- Assist the door, concierge, and lobby staff to ensure smooth transitions for all guests and residents.
- Track and trace all luggage and guest items arriving into the hotel.
- Escort guests and luggage through the building.
- Arrange taxi and pick-ups of guests and transfers of luggage in a detailed manner.
- Assist with night concierge and front office duties as required.
- Manual handling and lifting of guest items, ensuring great care is taken at every step.
- Additional responsibilities in the absence of a line manager or senior employee.
- Perform other duties as required or assigned, including working in a different department or restaurant than usually assigned.
Requirements:
- Previous night working experience.
- Ability to communicate clearly and efficiently in English, both verbally and written.
- Recent experience within a 5-star hotel or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work within a team and to multitask and remain calm under pressure.
- Distinctive, professional, and warm personality.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24-hour operational schedule when required.
Desirable:
- UK driving license.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
About Us:
Raffles London at The OWO is a world-class hotel that offers an unparalleled level of service and luxury. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about delivering exceptional experiences for our guests.
Benefits:
- 28 days holiday including bank holidays plus a day extra for every year of service up to 5 years (35 days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity, and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programs tailored to you.
- Fun-filled events, whether that's a pub quiz, team run, or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor's extensive brand portfolio.
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