Claims Service Manager
3 days ago
Job Summary
Aon Hewitt is seeking an experienced Claims Service Manager to join our team in Glasgow. As a Claims Service Manager, you will be responsible for delivering a coordinated and high-quality client service in accordance with agreed service levels.
Key Responsibilities
- Deliver a co-ordinated and high quality, innovative client service in accordance with the agreed service levels
- Liaise optimally with key collaborators to ensure client needs are met and that any concerns raised are addressed/remedied
- Develop and support team members in the achievement of their objectives through coaching and mentoring
- Act as a role model, encouraging problem solving and innovation and to support the team to achieve Aon's service standards
- Liaise with the Claims Service and Technical Leader to ensure effective working relationships between all relevant stakeholders so that together they drive service, revenue and profit growth
- Responsible for ensuring compliant audit feedback provided and appropriate training attended for self and direct reports
Requirements
- Proven commercial claims experience gained from within a Broking, Insurer, TPA or In-House environment
- Ability to prioritise, multi-task and handle a variety of projects concurrently
- A desire to mentor, coach and develop colleagues to become the best claims professionals that they can be
- Client focused with a goal of producing the best possible claims outcomes at all times
- Dedication to compliance, process and efficiency
What We Offer
Aon Hewitt is committed to creating a diverse and inclusive workplace where all colleagues feel empowered to be their authentic selves. We offer a comprehensive benefits package, a continuous learning culture, and a supportive environment that allows you to manage your wellbeing and work/life balance.
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